The Quality of Service Test
Prior to scheduling an installation your home will need to pass a Quality of Service Test. This test is performed by one of our trained technicians and will deter-mine if we are able to install the necessary wireless equipment on your roof and ensure we can offer the service levels we demand from ourselves, so that you can enjoy the Hammer Fiber platform as intended.
- A Qualiﬁed Hammer Fiber technician will come out to your home and perform a rooftop survey to determine the appropriate place to place our receiving equipment. They will determine the required size of the Receiving Dish and the correct mounting equipment as well as if the signal can be received at your home.
- Certain areas have been pre-scouted by our tech teams and may pass a Quality of Service automatically, in these cases a test will not need to be performed and you can schedule your installation.
The Receiving Dish
In order to receive the wireless signal at your residence a receiving dish will need to be installed on the roof of your home. Though these dishes may look like satellite dishes, they function a bit differently. Hammer Fiber’s wireless service requires pinpoint accuracy and obstructions like trees or buildings can interfere with the delivery of the signal. As such our equipment may only be installed on roofs. Balcony or ground level installations can result in severe signal interruptions which will reduce the quality of service below any acceptable standards.
We use two different size reception dishes dependent upon your location and its distance from our base station. The smaller of the two dishes measures 40 cm (15.7 in.), which is about the size of a large pizza. The larger of the two, typically reserved for distances greater than one mile, measure 65 cm or 25.6 inches.
Additionally, there are two primary ways for mounting our receiving dish. Primarily Hammer will use a 39” ﬁxed mount mast that is secured to your roof using 3” lag bolts. The mast is a 1-5/8” diameter, powder coated, metal tube that the receiver dish is connected to. The Hammer technician will ensure that the lag bolts are installed into the ceiling joists or appropriate building substrate and waterproof pitch pads are placed between your roof surface and all Hammer equipment to provide a weathertight seal. Once alignment to the base station is achieved, providing the highest quality signal strength to the home, lock screws and two braces are installed locking in the placement of the mast and receiving dish to ensure a long lasting superior quality of service.
A second optional method for installation is available if your home has a flat roof. A non-penetrating mobile roof mount can be used in lieu of our standard pri-mary mount. This mounting option consists of a square metal frame or sled, which measures 38”x35”, that is placed on your flat roof and is then weighed down with 8 concrete blocks for ballast. To ensure protection of the building’s roof surface a protective pad is placed between the sled and roof. The metal frame is fabricated with the same high-quality materials as the mast and is powder coated to ensure durability and longevity in the harsh elements. Using this option can eliminate building management and ownership reluctance to place equipment on the roof, but may require additional installation fees.
Hammer Wired Installations
Hammer Fiber services several apartment buildings that we have pre-wired for service. In these cases we do not need a quality of service test and installation can be scheduled without one. These installations are similar to typical cable installations that you may have had in the past. A Hammer Fiber techni-cian will come to your home, and dependent upon the building you are in, may run some cable to a predetermined location where the modem will be placed. In many cases the technician will be using existing cable, that has been previously placed in the unit. These installations still require a technician to gain access to your home, and conﬁgure your Modem. As part of our standard installation practices, the technician will review with you the features and beneﬁts of your new service(s), give you an overview of it’s use, and answer any questions you may have.
Hammer Standard Installations
What Does A Standard Installation include? Well, no matter whether your new service is delivered wirelessly or via a wired connection the installation will include the following:
- Up to 100′ of coax cable
- Installing a single point of entry for the cable
- A basic instruction on the use of the service